Providing Australian business with expert support and help desk services when you need them.

Your Australian Based IT Support Experts.

IT Support

Fusion Technology Solutions specialises in providing expert IT support and help desk services to small, medium, and large enterprise with packages that can be tailored to suit every requirement and budget. We pride ourselves on providing our customers with a high-level of service and technical expertise to take the guess work out of issue resolution and minimise disruption to your business either remotely or on site without the finger pointing.

By utilising market leading job tracking systems, we follow your support ticket to completion and document every step of the process. We do this as part of our commitment to maintaining our outstanding customer service, professionalism, and high-level expertise you can rely on to remove the time drain and pain of troubleshooting an issue.

Managed Maintenance Support

Get round-the-clock access to our Australian team of technicians and engineers who keep your day-to-day IT humming. Whether you have no internal IT staff or need extra muscle beside your in-house team, we slot in seamlessly to resolve issues, harden security, and optimise performance.

  • All-inclusive local support – Unlimited phone, remote, and on-site help from certified specialists who know your environment.

  • Co-managed or fully outsourced – We can own every ticket or collaborate with your existing IT pros—whatever lifts the load.

  • Proactive maintenance – Patching, monitoring, and health checks happen behind the scenes, so problems are fixed before users notice.

  • Flat monthly pricing – One set fee covers everything, giving finance teams crystal-clear forecasts and eliminating surprise call-out charges.

The result: Reliable systems, stress-free staff, and a budget that never blindsides you.

Pay As You Go

When a monthly retainer isn’t the right fit, tap into our flexible support options instead:

  • Ad-Hoc Help Desk – Raise a ticket only when something breaks or you need quick advice; we resolve and bill per incident.

  • Pre-Paid Hour Blocks – Purchase a bundle of support hours up-front and draw down as required for projects, audits or “one-off” tasks.

  • On-Demand Project Resources – Spin up certified specialists to deliver communications rollouts, system upgrades or security reviews without long-term commitments.

Hardware.

Software.

IT Support

Partnering with the most reputable Hardware and Software suppliers and provisioning an ongoing large number of devices and licenses have allowed us to offer our clients the best technology and license options at a price that hard to beat.

We continue to combine our first-class support, maintenance, and technology know-how with the supply of latest technologies offering trusted recommendations to provision, configure and deploy the most suitable technology for the application at the right price point, from a laptop or other hardware to company-wide software licensing deployments big and small.

So, stop paying retail pricing and let us do provision, configure, and deploy the equipment for you.

Flexibility through Add Ons

Fusion Technology Solutions offers flexible add on options that cater for specific unique IT as one size does not fit all.

  • Weekend Support – We understand that not all businesses run on a 9-to-5 schedule. That’s why we offer optional weekend maintenance packages – ensuring your systems stay online and your staff get the support they need during your busiest periods. This helps prevent costly downtime, lost sales, and productivity disruptions.

  • Virtual IT Employee – When your business needs a qualified IT engineer on-site, so you can stay focused on your customers—not IT issues—consider our on-site support service. Fusion can provide a dedicated, trained, and managed engineer to work at your location one or more days per week, acting as your virtual IT employee. It’s a cost-effective alternative to hiring full-time, eliminating the overhead of recruitment, training, and retention—while giving you access to the right expertise, only when you need it.

  • Specialised ERP Support – We are well versed in numerous Enterprise Resource Planning systems and can provide first level support to your business as an add on to our maintenance support or as a standalone agreement. We can help deploy, set up users and implement the ERP into your business without overpriced ERP specialists’ price tag. We can be your conduit and help with escalations, ensuring the right information is provided to fast-track issue resolution on your behalf.

  • Specialised Application Support – Tailored support for your chosen industry specific application that can include anything from administrative user support to complete application integration and deployment to removing the time-consuming IT related issues interfering with the intended use of the application.

Your in-house
IT department.

Projects taking too much time and resources? Contact us today!

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